Refund policy

RETURNS

We hope that you love Shilajit from Vitadote® as much as we do. However, if for any reason you wish to return any Shilajit within your order, you have thirty (30) days after the order has been delivered to do so. We will be happy to issue a refund if the return conditions (noted below) have been met.

Please note that the product Vitadote® Shilajit must be returned unused, undamaged, must remain sealed and thereby not opened.

Please make sure you choose an appropriate bubble envelope or a shipping box for your return to prevent the Vitadote® Shilajit from being damaged while in transit.

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

RETURN CONDITIONS

To return your product(s), please follow the next steps:

1. Before returning your product Vitadote® Shilajit, please email us at [email protected] within thirty (30) days after delivery to inform us how many you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.
3. Please place the product(s) you wish to return, including the unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
4. Upon receipt of the email containing the RA Number, you’ll have an additional thirty (30) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
5. Please address your return package to:
Vitadote® / eCom IT B.V.
Albert Huismanpad 166,
1502EK ZAANDAM,
THE NETHERLANDS
[email protected]
6. After we have received your returned product(s), we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within thirty (30) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at [email protected]